Privacy Policy
Last Updated: March 2026
This Privacy Policy explains how Cynical Software Ltd collects, uses, and protects your information
when you use DesktopBuddy.
1. Company Information
DesktopBuddy is operated by:
Cynical Software Ltd
Scotland, United Kingdom
Email: info@desktopbuddy.ai
2. Information We Collect
We may collect the following information when you use DesktopBuddy.
Account Information
- Name
- Email address
Billing Information
We collect billing information necessary for payment processing and subscription management.
Payments are processed securely through Stripe and WooCommerce. DesktopBuddy does not
store full payment card details.
Device and Usage Information
When using DesktopBuddy we may collect:
- Device information
- Operating system details
- Application usage data
This information helps us improve service reliability, performance, and security.
3. Screen Analysis and AI Providers
When you request help from DesktopBuddy, the software may capture temporary screenshots to understand what is visible
on your screen and provide assistance.
These screenshots are:
- Sent to third-party AI providers for processing
- Used only to generate responses and complete your request
- Not stored on DesktopBuddy servers
AI providers may include:
- OpenAI
- Anthropic
These providers process data according to their own privacy policies.
4. System Interaction and Device Context
When assisting with tasks, DesktopBuddy may access limited information from your device to understand the environment
in which it is operating and to complete your request.
This may include:
- Application window information
- Operating system details
- Visible interface elements
- System or application information required to complete requested tasks
This information is used solely to provide assistance requested by the user. DesktopBuddy does not continuously monitor
user activity and only accesses information necessary to process active requests.
5. Chat History and Personalisation
DesktopBuddy chat history is stored locally on your device. DesktopBuddy servers store limited user account
information to provide personalisation and allow account access across multiple computers.
6. How We Use Your Information
We use collected data to:
- Provide and operate DesktopBuddy services
- Authenticate user accounts
- Manage subscriptions and credit balances
- Improve software functionality
- Maintain service security
7. Analytics and Cookies
The DesktopBuddy website uses cookies for:
- Google Analytics
- WooCommerce functionality
- Login and session management
Cookies help us understand website usage and improve the service. You may disable cookies through your browser
settings, although some site features may not function correctly.
8. Data Storage
DesktopBuddy services operate using servers located within the European Union.
We take reasonable measures to protect personal data from unauthorised access.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Manage subscriptions
- Comply with legal obligations
Users may request deletion of their account data by contacting us.
10. Your Rights
Under applicable data protection laws including UK GDPR, users may have the right to:
- Access personal data
- Correct inaccurate data
- Request deletion of personal data
- Request restriction of processing
Requests may be made by contacting: info@desktopbuddy.ai
11. Security
We implement reasonable technical and organisational measures to protect user information.
However, no method of data transmission or storage can guarantee absolute security.
12. Changes to this Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on the DesktopBuddy website.
Continued use of the service indicates acceptance of the updated policy.
13. Contact
For privacy-related questions: